Product Selector will simplify the selling process and increase the ability of your staff to sell suitable products to consumers. You will also have the ability to recognise a cross selling opportunity and increase products sales per customer head.

Every time a consumer establishes contact with your Financial Services Organisation (FSO) there is an opportunity to sell a product. A high proportion of the time when the consumer is inquiring about product information, it is directly related to their inherent desire or wish to purchase a product to satisfy a need. The overall outcome is they wish to buy a product, whether it is from you or another FSO.  The conversions between the FSO and the consumer into the sale of a product can quite often be disappointingly low as there a many things to consider and understand to ensure the sale takes place.  The key reasons for the loss of the sale is due to the complexity of many product sets available to the consumer, combined with the typical pressures associated in the FSO front office. A large proportion of the sales are often lost through a poor consumer experience or advice which is attributed to time pressures with the consumer, or, lack of internal knowledge through FSO staff training to promote product awareness.

Bishop Cavanagh's Product Selector solution, which has been designed and built by Bishop Cavanagh to help your staff and customers navigate their way through your product portfolio and to clearly identify and select the most suitable product that satisfies the consumers needs. The whole navigation of Product Selector is designed to improve and enhance the overall customer experience through efficiency and accuracy of information.  The solution has been made to be simple to use yet a powerful tool designed to deliver real consistency with the added simplicity ensuring there is a very low training overhead. 
Product Selector can also be used directly by consumers through front office channels such as the internet.

If you want to increase sales, improve the customer experience and reduce your training overhead please contact us